For any mission critical application, performance and reliability is essential. The travel industry is embracing new business methodologies that rely on third party communications networking. Comnet's backbone structure is state of the art. It uses next generation technology guaranteeing high performance, reliability, and scalability.

All of the Comnet hardware is located at End-to-End Networks Inc. (E2E). E2E is a proven management service provider (MSP) within the communications industry. The services provided to Comnet by E2E include redundant gateways to the Internet, generator and UPS power back up, a guaranteed network uptime of 99.9%, security devices, and certificates and network reporting. Connectivity is monitored 24 hours a day, 7 days a week with 7/24 live voice response in case of network problems.

E2E also provides 7/24 hour support on all Comnet hardware. They provide SNMP base network monitoring of all critical components and interfaces. All Comnet hardware is constantly monitored for ping time, CPU capacity and memory. The service includes real time detection of hardware outages and device failures with immediate notification. Their centralized Help Desk provides immediate technical response, first line trouble-shooting and identification and resolution of all network and hardware problems.

As part of the Comnet B2B/B2C service, Comnet "hosts" all the necessary hardware and software for our clients within our MSP environment. There is nothing for the agency to purchase to support Navitour. The Comnet database uses XML technology, meaning it can support hundreds of concurrent users without sacrificing performance. Connections to the tour operators are an IP based Virtual Private Network (VPN). Comnet has no reliance whatsoever on any third party switch for our connectivity. The Comnet VPN provides the highest level of security using advanced encryption and authentication protocols that protect data and financial information from unauthorized access.

All the end user needs to access Navitour or the Comnet Inventory is a mid range PC loaded with Windows 2000 (or later version), an internet connection, Internet Explorer and Java.